Shipping & Delivery

At Xanyyllp™, we know that receiving the right pet essentials on time matters. Whether you are ordering a new bed, grooming tool, feeder, leash, toy, or travel accessory, our team works to prepare and deliver each parcel carefully.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delays or delivery issues occur.

Our Fulfillment Approach 🐾

Xanyyllp™ products are selected for everyday pet routines, including feeding, resting, grooming, walking, playtime, and travel.

To provide a wider product selection and maintain reasonable pricing, orders may be shipped from trusted manufacturing partners, regional warehouses, or fulfillment centers.

This approach helps us:

  • Offer thoughtfully designed pet products more consistently

  • Reduce unnecessary warehousing and handling

  • Serve customers across different regions

  • Maintain practical pricing without excessive retail markups

  • Reduce avoidable packaging and transportation steps where possible

Because products may be fulfilled from different locations, items within the same order may occasionally arrive in separate parcels.

1. Order Processing

Most orders require 2–5 business days for:

  • Payment verification

  • Order review

  • Product preparation

  • Quality checks

  • Packaging and carrier collection

During holidays, promotional events, product launches, or unusually high order volumes, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

2. Shipping Fee

A flat shipping fee of $6.99 USD applies to each order unless a different rate, free-shipping promotion, or location-specific charge is displayed during checkout.

Any available shipping options and final charges will be shown before payment is completed.

3. Estimated Delivery Times

Estimated delivery begins after the order has been processed and handed to the carrier.

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit time may be affected by:

  • Carrier capacity

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Customs inspections

  • Incorrect or incomplete address information

  • International transportation disruptions

  • High-volume shopping periods

We appreciate your patience when circumstances outside our direct control affect delivery.

4. Order Tracking 📦

Once your order has been dispatched, a shipping confirmation email will normally be sent to the email address used at checkout.

The message may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

Tracking information may require 1–3 business days to appear after the parcel has been collected.

A temporary lack of tracking updates does not necessarily mean the parcel is lost. Some carriers do not scan packages at every stage of the journey.

5. Separate Shipments

Some orders may contain products stored at different fulfillment locations.

In these cases:

  • Items may arrive in separate packages

  • Each package may have a different tracking number

  • Delivery dates may vary slightly

  • Additional shipping fees will not normally be charged solely because an order is divided into multiple parcels

Please review all tracking emails before reporting an item as missing.

6. International Shipping and Customs

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Local handling fees

  • Other government-imposed charges

Unless otherwise stated during checkout, international shipments may be sent on a Delivered Duty Unpaid basis.

This means any applicable import charges are generally the responsibility of the recipient.

Xanyyllp™ and Binzhou Jingmei Henglian Trading Sales Co., Ltd. do not control customs decisions, local tax rates, or clearance times and cannot guarantee that a shipment will be free from additional charges.

Customers are responsible for checking the import requirements that apply in their country.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before placing an order, please confirm:

  • Recipient name

  • Street address

  • Apartment, unit, or building number

  • City and postal code

  • State, province, or region

  • Country

  • Contact phone number, where requested

We are not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated address information submitted by the customer.

8. Changes and Cancellations

Orders enter processing shortly after purchase.

Requests to change an address, product variation, or order details should be sent within 12 hours of purchase to:

service@axnyylp.com

Please include your order number and requested change.

We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed once an order:

  • Has entered fulfillment

  • Has been packed

  • Has received a shipping label

  • Has been transferred to the carrier

Once dispatched, the order may need to be handled through our return process.

9. Delayed Shipments

A delivery estimate may occasionally pass without the parcel arriving.

Before contacting us, please:

  • Review the latest carrier tracking update

  • Confirm the shipping address on your order

  • Check with household members or neighbors

  • Look around entrances, porches, parcel lockers, and reception areas

  • Contact the carrier when a delivery attempt is shown

If tracking has not updated for an extended period, contact service@axnyylp.com with your order number.

Our team will review the available shipping information and assist where reasonably possible.

10. Lost Packages

A parcel is not considered lost solely because tracking has temporarily stopped updating.

If the shipping carrier confirms that the package has been lost in transit, we will review the case and may offer:

  • A replacement shipment

  • A refund

  • Another appropriate resolution

The available solution will depend on the carrier investigation, order details, destination, and applicable policies.

11. Damaged Parcels or Products

Please inspect your package and products shortly after delivery.

If an item arrives damaged, contact us within 72 hours and provide:

  • Order number

  • Description of the damage

  • Clear photos of the product

  • Photos of the outer packaging

  • Photo of the shipping label

Please keep the item and packaging while the claim is being reviewed.

After assessment, we may offer a replacement, refund, replacement component, or another reasonable solution.

12. Missing or Incorrect Items

If your parcel is missing an item or contains the wrong product, color, size, or variation, please contact us promptly.

Before submitting a claim, check whether the order was divided into separate shipments.

For faster assistance, send:

  • Order number

  • Photos of everything received

  • Photo of the shipping label

  • Description of the missing or incorrect product

13. Refused and Undeliverable Parcels

Parcels may be returned to the sender when:

  • The address is incorrect

  • The recipient cannot be reached

  • Delivery is repeatedly unsuccessful

  • Customs charges are refused

  • The parcel remains unclaimed

  • The customer refuses delivery

Where permitted, shipping costs, return-carrier fees, customs charges, or handling expenses may be deducted from any applicable refund.

If a parcel is returned, contact us before requesting reshipment.

14. Delivery Confirmation

When carrier tracking shows an order as delivered, customers should first check:

  • Front and side entrances

  • Mailrooms or reception desks

  • Parcel lockers

  • Safe-drop locations

  • Household members

  • Neighbors

  • Building management

If the parcel still cannot be located, please contact the carrier and our support team as soon as possible.

Delivery disputes are reviewed based on carrier records and the information available for the order.

15. Contact Our Support Team

For questions about processing, tracking, delayed parcels, address changes, or damaged shipments, contact:

Brand: Xanyyllp™
Store Operator: Binzhou Jingmei Henglian Trading Sales Co., Ltd.
Customer Support: service@axnyylp.com

Please include your order number so our team can locate the shipment more efficiently.

Xanyyllp™ — Delivering Thoughtful Pet Essentials for Life Together.